FairMoney is a fintech company that provides quick, easy and affordable loans to customers in Nigeria and India. Founded in 2017, FairMoney aims to provide financial inclusion through technology and great customer service. The company has served over 2 million customers and processes over 60,000 loans daily.
As a customer-focused company, FairMoney provides multiple ways for customers to get in touch with their customer service team. Below are the various contact details for FairMoney customer care.
FairMoney Phone Number
For customers in Nigeria, FairMoney\’s customer service phone number is +234 1 888 5577. This number is available during working hours on weekdays. When you call, you can speak to a customer care agent who will assist you with any questions or issues you may have.
FairMoney WhatsApp Number
FairMoney also provides a WhatsApp number for customer service. The WhatsApp number is +234 1 700 1276. You can save this number on your smartphone and reach out to FairMoney customer care easily via WhatsApp chat. WhatsApp allows you to get quick responses and solutions for any urgent matters.
Email Address
In addition to calling and WhatsApp, FairMoney customers can also reach the customer care team through email. For customers in Nigeria, the email address is help@fairmoney.ng. Simply send an email stating your issue and a customer service agent will get back to you promptly. Email allows you to send more detailed information and get written responses.
Office Address
For customers who prefer to visit the FairMoney office in person, the head office address in Nigeria is:
28 Pade Odanye close, off Adeniyi Jones, Ikeja, Lagos, Nigeria
Please note that FairMoney has stated that there are no physical money or loan services provided at the office, as their services are 100% digital. Visiting the office is only to speak to customer service staff if required.
Customer Care for India Customers
For FairMoney customers in India, the customer care contact details are:
Phone number: Not provided
Email address: help@fairmoney.in
Office address: Gopala Krishna Complex 45/3, Residency Road, Mahatma Gandhi Rd, Bengaluru, Karnataka 560025
The email address and office location are the options for India customers to get in touch with FairMoney\’s customer support team.
Frequently Asked Questions
What is Fairmoney?
Fairmoney is a fintech company that provides quick, easy and affordable loans through their mobile app to customers in Nigeria and India. They aim to promote financial inclusion.
How does Fairmoney loan work?
To get a loan from Fairmoney, you simply download their app, provide some basic personal information, and request for the loan amount you need. If approved, you will receive the loan within minutes in your bank account.
What are the interest rates charged by Fairmoney?
Fairmoney charges interest rates starting from 10% to 15% depending on the customer\’s credit score and loan amount. This is generally lower than traditional banks and other lending apps.
What is the loan amount I can get?
Fairmoney offers loans from ₦1,500 to ₦500,000. First time customers can get up to ₦25,000. You can increase your limit as you repay loans on time.
How long does it take to get the loan?
Once approved, you can get the loan disbursed to your bank account within 5 minutes. This makes Fairmoney one of the quickest loan apps.
What documents do I need to get a loan?
Just basic personal and contact details are needed. No collateral or paperwork required. As it\’s quick digital loan, Fairmoney does not ask for documents like payslips etc.
How do I repay my loan?
Repayments will be automatically debited from your bank account on the due date. You can also pay early with no prepayment charges. Pay back conveniently via the app.
How do I contact customer care?
You can call the phone number, chat on WhatsApp or email Fairmoney customer care for any questions or complaints. Details are on their website and app.
Can I get a loan if I don\’t have a job?
Fairmoney requires you to have a stable source of income. You can be self-employed, work part-time or have other streams of income. As long as you can repay the loan, you can qualify.
Is there any penalty for late repayment?
Yes, if you miss your repayment date, additional late fees are charged based on the number of days past due. This can range from 5% to 25% of the loan amount.
What happens if I default on repayment?
If you default, Fairmoney will attempt to recover the amount owed. This can negatively impact your credit score and ability to qualify for future loans. However, do contact Fairmoney immediately in such a situation.
Can I apply for another loan if I have an existing one?
Yes, you can apply for another loan before fully repaying your current loan. But loan eligibility will depend on your repayment history and credit score.
How does Fairmoney verify my information?
Fairmoney uses appropriate fintech methods and data sources to verify the personal details, identity, income sources, and contact information provided during application.
How is my data and personal information secured?
Fairmoney uses encryption and other security measures to protect customers\’ personal data and ensure privacy. Data is not shared with unauthorized third parties.
What happens if my phone is stolen/lost?
Immediately call customer care to block access to your account on the phone. You can then login using another phone and reset your password to secure the account.
Can I get the loan in cash?
No, Fairmoney directly credits the loan amount to your bank account digitally. There is no option to get the money in cash.
Conclusion
FairMoney offers phone, WhatsApp, email and office visit options to contact their helpful customer care team. Customers in Nigeria can use all the above methods, while India customers can email or visit the Bangalore office for any assistance needed. Reaching out to FairMoney for queries and issues is easy and convenient through these various channels.