Connecting with your bank\’s customer service team can be frustrating. Long hold times, confusing phone menus, and representatives who seem rushed can make it difficult to get the help you need.
But customer service doesn\’t have to be a headache, especially with a bank like Fidelity Bank. Fidelity prides itself on providing top-notch support to its customers.
In this comprehensive guide, we’ll walk you through all the ways you can get in touch with Fidelity Bank\’s customer care team. Whether you want to speak to someone on the phone, send an email, or connect via social media, we’ve got you covered.
Overview of Fidelity Bank
Before we dive into the contact options, let’s take a quick look at Fidelity Bank itself.
Fidelity Bank is one of the top financial institutions in Nigeria. The bank was founded in 1988 and has grown to become a leader in retail, business and corporate banking.
With over 5 million customers, Fidelity offers a full range of banking services including savings and current accounts, loans, trade finance, cash management and more. They have an extensive branch and ATM network across all 36 states in Nigeria.
The bank aims to provide excellent customer service, innovative digital solutions, and community support initiatives across Nigeria. Their customer-focused approach has earned them recognition locally and globally.
Now that you know a bit about Fidelity Bank, let’s go over all your options for getting in touch with their customer care team.
Contact Fidelity Bank Customer Care by Phone
The easiest way to reach a Fidelity Bank agent is by phone. Fidelity operates a large customer service center so you can speak to a knowledgeable representative whenever you need assistance.
Here are the key details for contacting Fidelity Bank customer care by phone:
- Customer Care Number: 09087989069
- Toll-Free Number: +234-700-3433-5489
- Hours: Monday – Friday from 8am – 8pm. Saturday from 9am – 3pm.
When you call the helpline, here\’s what you can expect:
- First, you\’ll hear an automated greeting with menu options. Press 1 for English or 2 for other languages.
- Next, listen carefully and select the menu option that best fits your needs. For general inquiries, press 1.
- Then you\’ll either be connected directly with an agent or be prompted to enter your account number.
- Finally, a Fidelity representative will come on the line to assist you. Be ready to verify your identity before discussing account details.
The customer care team can help with a wide range of topics including:
- Account balances and statements
- Transaction disputes or errors
- Requesting new debit/credit cards
- Interest rates and charges
- Technical support for online/mobile banking
When speaking to an agent, be clear about your issue and have any necessary information handy. Make sure to grab the representative\’s name at the end in case you need to follow up.
Calling the helpline during off-peak times can reduce hold times. Early mornings on Tuesday through Thursday tend to be less busy.
And if you get disconnected, simply call back. The Fidelity support team is available by phone 12 hours a day on weekdays and 6 hours on Saturdays.
Contact Customer Care Through Live Chat
In addition to calling, you can contact Fidelity Bank customer care through live online chat.
Here\’s how to reach an agent using Fidelity\’s chat service:
- Go to www.fidelitybank.ng and click on “Chat With Us” at the bottom right.
- This will open the live chat window. Start by selecting the topic you need help with.
- Next, fill in your name, email, account number, preferred contact number and issue details.
- Click “Start Chat” when ready and a chat agent will join shortly.
- You can then explain your issue or question to the agent via real-time messaging.
The chat service is available 24/7 so you can get quick assistance any time of day.
Some key perks of live chat include:
- Getting answers without having to call or visit a branch.
- The ability to easily share screenshots or images with the chat agent.
- Receiving a transcript of the conversation for future reference.
- Potentially faster response times compared to email.
So if you prefer typing over talking, live chat can be an excellent option for contacting Fidelity Bank customer support.
Reach Out to Customer Care by Email
You can also get in touch with Fidelity’s customer service team by email.
Here are the key email addresses to use:
- For general inquiries: [email protected]
- For complaints: [email protected]
- For claims: [email protected]
- For card services: [email protected]
When you email Fidelity customer care, it’s recommended to include:
- Your full name, address and contact number
- Your account number, card number or loan ID
- A clear description of your issue or question
- Copies of any supporting documents
You\’ll typically receive a response within 24-48 hours. The email team can help with most general inquiries but more complex issues may need to be handled over the phone.
The benefit of email is having a written record of your communication. But phone or live chat tend to be faster if you need an immediate response.
Get Support through Social Media
Fidelity Bank is active on all the major social media networks. You can contact their customer care team through Facebook, Twitter, Instagram and LinkedIn.
On Facebook:
- Go to www.facebook.com/FidelityBankPlc
- Click on “Messages” under the cover photo
- Send them a direct message explaining your issue
On Twitter:
- Tweet @FidelityBankPlc
- Briefly describe your problem in your tweet
- The social media team will ask you to send a DM for further help
On Instagram:
- Go to the Fidelity Bank Instagram page @fidelitybankplc
- Tap “Message” under the profile photo
- Send a DM to the team with your inquiry or issue
On LinkedIn:
- Visit the Fidelity Bank LinkedIn page
- Click “More” and select “Send message”
- Send a message to explain what you need assistance with
When reaching out over social media, never share sensitive information like account numbers publicly. The team will guide you to send that privately.
Also be aware that social media responses may take longer than calling or chatting. But it\’s a convenient option if you spend more time on these platforms.
Visit a Branch to Talk to Customer Care Staff
If you prefer in-person assistance, you can visit one of over 250 Fidelity Bank branches nationwide.
Locate your nearest branch using the branch finder tool on www.fidelitybank.ng.
When you go into a branch, here are some tips for getting quick service:
- Visit during less busy times like early morning or late afternoon
- Avoid peak times on Mondays, end of month, or public holidays
- Have your account number, ID card, and any supporting documents ready
- Be prepared to explain your issue to the customer care rep at the reception
- Take down the name of who assists you for future reference
- Don’t hesitate to escalate to the Branch Manager if needed
Branch staff can help with most everyday transactions, queries, complaints and service requests.
Visiting in-person is recommended for immediate needs like card replacements or complex issues. But branches should not handle what can be done through self-service channels.
Additional Ways to Reach Customer Care
Aside from the main methods above, here are a few other ways you can get assistance from Fidelity Bank:
SMS Banking
- Send an SMS to 32211 per the bank\’s SMS banking guidelines
- Start the message with \”FID\” and include your inquiry
- You\’ll receive a reply with instructions or information via SMS
- Message 07051112559 on WhatsApp
- Briefly explain your issue and attach any required documents
- The social media team will assist you over WhatsApp
ATM
- Swipe your Fidelity debit card and select the “Speak to Care Agent” option
- You\’ll be connected to an interactive voice response system
- Follow the prompts to explain your issue and input your account details
- An agent will assist you remotely through the ATM machine
Video Banking
- Book a video banking session via the Fidelity website or mobile app
- At the scheduled time, launch the video chat through the app
- The agent can verify your ID and assist face-to-face over video
So in summary, Fidelity Bank offers phone, email, live chat, social media, branches, and other channels to contact their helpful customer care team.
Follow the steps outlined for each method in this guide for smooth, stress-free service. And don’t hesitate to switch options if your initial outreach doesn’t resolve your issue.
With Fidelity’s commitment to excellent customer support, you’re sure to get the assistance you need through one of their many care channels.
Frequently Asked Questions about Fidelity Bank Customer Care
Now that we’ve covered all the contact options, you may still have some questions. Here we’ll address some of the most frequently asked questions about Fidelity Bank\’s customer service:
What are the operating hours for customer care?
Fidelity Bank\’s phone support is available from 8am – 8pm on weekdays and 9am – 3pm on Saturdays. The live chat facility and social media support operate 24/7. Email and branch support align with normal working hours.
What languages does the customer care team speak?
Fidelity\’s support staff speak English fluently as the primary language. They also have some multilingual agents to assist customers who speak local Nigerian languages.
Can customer care help with internet banking issues?
Yes, the phone, chat and social media teams are equipped to assist with any issues relating to Fidelity\’s online and mobile banking platforms. This includes password resets, troubleshooting errors, walkthroughs and more.
How long does it take to get a response by email?
You can expect a response within 24-48 hours when emailing any of Fidelity\’s customer care addresses. More urgent issues will be faster by phone or live chat.
What info should I have ready before contacting customer care?
Have your account number, debit/credit card number, loan ID or other key details ready. Also have any documents, screenshots or background info on your issue available to explain the situation fully.
Can I switch between contact channels if needed?
Absolutely. Feel free to start with email or social media and follow up by phone if you need quicker resolution. The teams have access to ongoing conversations on all channels.
Who should I ask for if I need to follow up on an issue?
Note down the name of any agent who assists you. You can then ask for them by name for continued support on an ongoing issue.
What is the toll-free number for international customers?
The toll-free number for international customers to call Fidelity Bank is +234-700-3433-5489. This allows you to connect free when calling from outside Nigeria.
Can I contact customer care through my online banking platform?
Yes, there is a dedicated \”Contact Us\” section within Fidelity\’s online and mobile banking platforms. This provides live chat, call back requests and the ability to send secure messages to customer care.
What options are available if I\’m hearing impaired?
Fidelity can accommodate hearing impaired customers via email, live chat, social media, branch visits and SMS/WhatsApp support. Video banking also allows you to interact with an agent using sign language.
What are the common issues that require branch visits?
It\’s recommended to visit a branch for new account opening, ATM card collection, complex transactions like foreign currency, safe deposit issues, submitting original documents, disputes and loan applications.
We hope these frequently asked questions provide more insight on engaging with Fidelity Bank\’s stellar customer support. Don\’t hesitate to reach out by your preferred contact method.
Conclusion
Exceptional customer service is a top priority for Fidelity Bank. The bank offers multiple channels to get the efficient, personalized support you deserve.
We\’ve outlined the various ways to contact Fidelity Bank\’s customer care team, from calling the helpline to visiting a branch. You can also get quick assistance via live chat, email, social media and other options.
Now that you know the best practices for each method, you can easily connect with an agent for any account needs or issues. Fidelity is dedicated to helpful service, so never hesitate to reach out.
Take the time to establish a relationship with Fidelity Bank\’s customer care reps. Having go-to contacts can smooth your future banking experience. Don\’t settle for long holds and confusing menus – rely on Fidelity\’s stellar support team for an unmatched level of care.