OPay is rapidly becoming one of the most popular mobile money and financial services platforms in Nigeria. With over 15 million users and counting, OPay offers convenient services like money transfers, bill payments, airtime purchases and much more through their mobile app.
However, like any digital service, you may occasionally need to get in touch with OPay’s customer care team for assistance on issues, queries or complaints. But how exactly can you contact OPay customer care?
In this comprehensive guide, we provide all the key contact options and details you need to easily reach OPay customer support. Whether by phone, email, social media or in person, we outline the different channels and steps so you can get timely assistance.
Read on to learn how to contact OPay customer care through:
- Customer care phone numbers
- Social media
- Live chat
- Frequently asked questions
Armed with this guide, you’ll be able to connect with OPay customer service swiftly for any account, payment or app-related issues.
Overview of OPay
OPay is a leading fintech platform providing simple, accessible financial services to millions of Nigerians through mobile technology.
Founded in 2018 by consumer internet company Opera, OPay set out on a mission to promote financial inclusion and connectivity across Nigeria. Today, the platform has grown tremendously to become one of the country\’s most popular mobile money apps.
So what exactly does OPay offer? Here is a look at their key products and services:
Mobile Money Wallet – This is the core of OPay’s offering. It allows users to securely store, receive, and send money using their mobile phone and SIM card. Funds can be deposited and withdrawn at OPay agent locations nationwide.
Airtime Purchase – OPay provides instant airtime top-up for all major telcos including MTN, Airtel, Glo, and 9Mobile. You can recharge your mobile plan directly within the app.
Bill Payments – Users can conveniently pay bills for utilities, TV subscriptions, data plans, and other services via OPay. It saves time spent on queues and paperwork.
Person-to-Person Transfers – The OPay app enables Nigerians to transfer money securely to anyone else on OPay or non-users via bank transfers or cash pickup.
Vendor Payments – OPay eases payments for goods and services at supermarkets, online stores, pharmacies, hospitals, restaurants and other vendors.
Wealth Management – OPay offers high yield investment options like fixed deposits along with insurance purchasing through reputed providers.
Debit Card – OPay offers a companion prepaid debit card that lets users pay from their mobile wallet balance at POS terminals and ATMs.
QR Payments – Vendors can display OPay QR codes for users to easily scan and pay from the app. Fast and contactless transactions.
With an extensive agent network and simple user interface, OPay brings seamless financial services to the average Nigerian smartphone owner. The app exemplifies how mobile money technology can drive financial inclusion.
Contact OPay Customer Care By Phone
The easiest and quickest way to reach the OPay customer support team is by phone. OPay provides a dedicated Nigerian customer care number that connects you directly to their helpful agents.
Here are the key details for contacting OPay customer care by phone:
- OPay Customer Care Number: 018885040
- Alternative number: +2349165998936
- Hours of Operation: 24 hours daily
When you call the OPay customer care number, here is what you can expect:
- First, you may need to listen to a short automated prompt providing menu options for your specific issue.
- Next, you will be connected to a customer support agent who will greet you and request for your name or OPay phone number used for your account.
- You can then explain your issue, question or complaint, providing necessary account or transaction details.
- The agent will verify your information and assist accordingly. Don\’t hesitate to ask any follow-up questions before ending the call.
- Make sure to note down the agent\’s name just in case you need to call back regarding the same issue.
OPay\’s call center aims to resolve all kinds of inquiries including:
- Account verification problems
- Failed transactions
- Disputes or corrections
- Password reset
- Wallet or Money transfer issues
- Payment challenges
- App troubleshooting
- Agent network support
- General account questions
So whenever you face any challenge using OPay, your first step should be to call their 24 hour customer care number. The team is trained to swiftly diagnose issues and provide satisfactory resolution based on standard protocols.
Calling during off-peak hours on weekdays reduces wait times. But even at busy periods, OPay aims to answer calls within 5 minutes or less. Just be ready with your account details and a clear description of your problem. With one call, you\’ll get expert assistance.
Contact OPay Customer Care By Email
Alternatively, you can contact OPay customer care by sending an email to their dedicated customer support address:
Email: customercare@opayweb.com
When reaching out via email, include key details like:
- Your full name
- Registered mobile number or OPay ID
- Clear description of your issue, question or complaint
- Date and time of any failed transaction
- Screenshots of any error messages, if applicable
- Previous communication with agents regarding the same issue
By providing complete information on your query, OPay can look into the matter and respond appropriately. You\’ll typically receive a response within 24 hours. But for urgent real-time assistance, calling is recommended over email.
Some of the common issues OPay customer care can assist with via email include:
- Reset verification/passwords
- Missing account credits or debits
- Request for statement or transaction advice
- Failed transfers or deposits
- Payment disputes
- Adjustment requests
- Suspended account reinstatement
- Technical issues
Follow up if the issue requires further communication after their response. The team will be happy to clarify or provide additional support until the matter is completely resolved.
So for non-urgent assistance, questions, or complaints, fire off an email to OPay\’s customer care email address provided above.
Contact OPay Via Social Media
In addition to call and email, you can also reach out to OPay\’s customer care team via their social media channels on Facebook, Twitter and Instagram.
- Visit OPay\’s Facebook page at facebook.com/OPay-Nigeria
- Go to the \”Message\” button under the cover photo
- Send them a PM explaining your issue and provide your registered phone number
- The social media team will assist you or escalate accordingly
- Go to OPay\’s Twitter page @OPay_NG
- Tweet your issue @OPay_NG and mention your registered phone number
- OPay will request you to send a DM for further assistance
- Find OPay on Instagram @opay_nigeria
- Tap the \”Message\” icon to send them a DM
- Explain your issue and provide registered phone number
- The team will advise you accordingly over DM
When reaching out over social media, do not share any sensitive account information publicly. The team will privately obtain details to assist you. Response time may take upto 24 hours on social media.
Contact OPay Customer Care Via Live Chat
OPay also offers live chat support to instantly connect with an agent in real-time via their app.
To use OPay\’s live chat facility:
- Open your Opay app and click on “Live Chat” at the bottom right corner
- In the chat widget, enter your name, registered phone number and issue summary
- Click “Start Chat” and an agent will join promptly
- Explain your issue or query via text-based messaging
- The chat agent can assist you directly through your conversation in real-time
- You receive a chat transcript via email for future reference
OPay\’s live chat operates 24/7 so you can get quick assistance day and night. There may be short waits during peak hours but you get helped faster than email and without needing to call.
OPay Customer Care Frequently Asked Questions
Here we try to answer some frequently asked questions about contacting OPay customer care:
What are the operating hours for OPay customer service?
OPay\’s call center and live chat operate 24 hours a day to serve customers. Email and social media support is also 24/7 but with slightly longer response times. There is always an agent ready to take your call or chat.
What languages does OPay\’s customer care speak?
OPay\’s support staff are fluent English speakers. They also have some multilingual agents to serve customers who feel more comfortable in local Nigerian dialects.
Can OPay customer care assist with failed transfers to banks?
Yes, the team is trained to diagnose and resolve failed or incomplete transfers to any Nigerian bank account from your OPay wallet. They coordinate trace requests and facilitate returns where applicable.
How long does it take to get a response via email?
You can expect a response from OPay customer care within 24 hours when emailing your issue to their support address. Faster resolutions are available via call and live chat.
What documents do I need when contacting OPay support?
Have your registered phone number used for your OPay account ready when getting in touch. For transaction-related issues, have date, beneficiary details, transfer reference etc. handy to explain the matter fully.
Can I call OPay support to block my account?
Yes, you can call or live chat OPay instantly to block your account if you suspect unauthorized access or have lost your mobile phone. They will disable access to secure your funds and data.
Does OPay provide customer service on weekends?
Yes, OPay\’s call center, email support, live chat and social media teams work weekends as well as weekdays. You can contact them 24/7 year-round.
What languages does OPay\’s IVR prompt and system messages support?
Currently, OPay\’s automated prompts and system messages are only available in English language. They aim to introduce additional language options based on user demand and feedback.
How do I share documents with OPay customer care?
You can email documents to their support address or upload files directly during a live chat session. For privacy, avoid sharing documents publicly via social media which is better for initial contact.
We hope these common questions provide more insight into connecting with OPay for prompt and effective customer service. Don\’t hesitate to reach out on your preferred channel.
OPay Customer Service Channels at a Glance
| Channel | Hours of Operation | Best Used For | Expected Response Time |
|---|---|---|---|
| Phone Support | 24 hours, 7 days a week | Urgent issues requiring real-time assistance like failed transactions, wallet disputes, account verifications etc. | Direct connection to agent. Average wait time under 5 minutes. |
| Email Support | 24 hours, 7 days a week | Non-urgent inquiries, detailed complaints, documentation submission, escalations etc. | Within 24 hours. |
| Social Media Support (Facebook/Twitter/Instagram) | 24 hours, 7 days a week | Initial contact for queries and complaints, updates on existing issues, general questions. | Up to 24 hours during weekdays. 48 hours on weekends. |
| Live Chat | 24 hours, 7 days a week | Instant connection to agent for urgent assistance, similar issues as phone support. | Direct connection to agent. Short wait times even during peak hours. |
| Physical Service Centers | 9am – 5pm on weekdays | In-person account submissions, documentation verification, biometrics capture, complex issues. | Direct assistance from agent. Wait times vary by location traffic. |
| IVR Phone Menus | 24 hours, 7 days a week | Self-service assistance for basic queries like account balance, transaction status, airtime purchase. | Instant automated responses based on menu selected. |
| Mobile App In-App Messaging | 24 hours, 7 days a week | Non-urgent questions about account features and app navigation. | 24-48 hour response time. |
| SMS | 24 hours, 7 days a week | Account balance checks and statements via text commands. | Instant automated responses. |
When faced with an urgent issue, OPay customers can call the helpline for real-time resolution from a live agent. Email and social media are better suited for matters requiring investigation or documentation.
For convenient self-service, OPay offers IVR menus on call along with SMS and in-app messaging. Live chat provides instant assistance through text-based conversation.
During business hours, OPay service centers handle in-person account support and complex needs. At off-hours, social media and email can be used to log queries for next-day follow up.
So OPay provides omni-channel customer service tailored to both urgent real-time and non-urgent requirements of users. Their availability 24/7 ensures customers can get assistance anytime through their preferred contact method.
Conclusion
Excellent customer service is a priority for OPay as they continue enhancing their digital financial services. By providing multiple customer care contact points, OPay ensures you can easily get assistance when you need it.
This guide summarizes the main ways to get in touch with OPay\’s support team – by call, email, social media, live chat and more. Their responsive, well-trained agents are available around the clock to diagnose any issues and quickly get you up and running.
So save OPay\’s customer care phone number, email or live chat in your contacts. Don\’t waste time trying to figure out how to contact them if you require urgent assistance. Simply refer to this guide for the direct channels and get the fast, reliable support you deserve!