As a merchant using Palmpay POS, being unable to print receipts can be worrying and inconvenient for your daily operations.
In this comprehensive guide, we explore the common reasons why your Palmpay POS may not be printing receipts and provide actionable troubleshooting tips and solutions to resolve the issue.
Overview of Palmpay POS Receipt Printing
Palmpay POS terminals allow you to accept payments from debit/credit cards and mobile wallets. When a customer makes a payment, the POS automatically prints a receipt as record and proof of transaction.
The receipt contains key details like transaction date, amount, payment method, merchant name and more. Having a printed receipt is vital for your accounts, records and customer servicing.
Palmpay POS uses thermal printing technology. The POS prints on heat-sensitive paper rolls rather than ink cartridges. So for ongoing receipt printing, you need to periodically change the paper roll.
Now let\’s look at the common reasons why your Palmpay POS may stop printing receipts and how to troubleshoot them.
Reasons Why Palmpay POS Is Not Printing Receipts
There can be several causes for your Palmpay POS to stop printing receipts. Here are the most common ones:
1. Receipt Paper Roll Finished
The most obvious reason your Palmpay POS is not printing receipts is running out of the thermal receipt paper rolls.
Since POS receipts are printed on paper rolls, you need to promptly replace finished rolls to keep printing. Check if the current paper roll is fully used up before investigating other issues.
2. Jammed Receipt Paper
Sometimes the receipt paper can get jammed or crumpled within the POS printer. This prevents the paper from moving smoothly and blocks receipt printing.
This can happen due to loose ends, using low quality paper or putting the roll incorrectly. Opening and cleaning out the paper dust or fragments can fix jams.
3. Wrong Type of Paper Roll Used
Palmpay POS systems need specialized thermal receipt paper rolls. Using regular printer paper sheets can clog the POS printer and prevent receipt printing.
Double check that you are using the correct heat-activated thermal paper roll specified for your Palmpay POS model.
4. Low Battery
Like most electronic devices, the Palmpay POS needs sufficient battery charge for all functions to work properly.
Low battery can lead to intermittent failures in key functions like receipt printing. Charge the POS battery fully to restore normal functioning.
5. Faulty Printer Hardware
In some cases, the issue may be caused by a deeper hardware fault in the POS printer components like:
- Defective print head
- Disconnected printer cables
- Burnt-out printer motors or gears
Hardware faults need professional repair or printer replacement to fix. Contact Palmpay support for assistance.
6. Outdated POS Firmware
The POS system firmware controls the software interface and device functionality. Using outdated versions can introduce bugs that disrupt receipt printing.
Check for pending firmware updates for your Palmpay POS model and install them. This can optimize performance.
7. Incompatible Receipt Settings
The POS system settings control parameters like paper size, print resolution etc. Having incompatible paper settings can hinder receipt printing.
Go through the receipt settings on your POS and ensure they match the paper roll specifications. Adjust if required.
So in summary, there are several reasons – from low paper rolls to hardware faults – that can stop your Palmpay POS from printing receipts. Being aware helps you systematically troubleshoot the issue.
Troubleshooting Tips to Fix Palmpay POS Not Printing Receipts
When your Palmpay POS is not printing receipts, follow these tips to resolve the issue:
1. Check Paper Roll
As a first step, open the POS printer cover and check if the receipt paper roll is finished. If so, replace with a new thermal receipt paper roll compatible with your POS model.
Insert the paper roll properly by aligning to the spindle. The print head should sit flush against the paper surface. Close the printer cover after loading the paper roll.
2. Clear Paper Jams
If existing paper roll still has capacity left, inspect for any jams inside the printer.
Carefully pull out any jammed paper using your fingers. Do not use sharp objects. Clean out any crumpled paper, dust or debris.
Straighten the paper edge before reinserting the roll inside the POS printer.
3. Ensure Correct Paper Type
Only use specialized thermal heat-activated paper rolls meant for POS receipt printing. Normal printer paper can damage the printer head.
The paper roll packaging should clearly specify compatibility with your Palmpay POS model. Thermal paper rolls have a coated chemical surface.
4. Check POS Battery Level
Ensure your Palmpay POS has sufficient battery charge. Connect the POS to a power source and charge until the battery icon shows full.
For stationary counters, keep the POS terminal connected to a power outlet when in use.
5. Reset POS Router
Unplug the LAN cable or turn WiFi off and on to reset the POS router connection. This resets any network errors disrupting printing.
Check that your internet is working well. Connect POS to another network or use mobile hotspot if needed.
6. Update POS Firmware
Go to Settings and check for any pending firmware updates for your POS model. Install updates to fix software bugs.
Also toggle \’Print Receipt\’ setting to On to activate receipt printing. Adjust receipt settings if required.
7. Call Palmpay Support
If above steps do not resolve the issue, it may require professional intervention. Call the Palmpay POS support helpline or chat with support executive via the merchant app.
A technician can inspect and repair any deeper hardware issues with the printer. Palmpay may also replace defective POS devices under warranty.
So in summary:
- Check paper roll, jams and type
- Ensure sufficient POS battery charge
- Reset network connection
- Update firmware and toggle print settings
- Seek Palmpay technical support if needed
Following these troubleshooting tips will help resolve your Palmpay POS not printing receipts in the vast majority of cases. Contact support if problem persists despite best efforts.
Preventing Palmpay POS Receipt Printing Issues
Here are some tips to proactively prevent receipt printing issues on your Palmpay POS:
Use High Quality Thermal Paper Rolls
Invest in good quality branded thermal rolls specifically made for POS printers. Avoid cheap rolls that jam often.
Store Paper Rolls Properly
Keep unused paper rolls in a cool, dry place away from heat, moisture and direct sunlight. Improper storage can affect paper quality.
Replace Paper Rolls Promptly
Do not wait for the roll to fully finish before replacing. Leaving the end of a roll in the printer can cause jams.
Clean the Printer Regularly
Use a soft brush or cotton swab to gently clear paper dust around the print head and sensors. This prevents accumulation that can clog the printer.
Check Battery Level
Ensure your POS battery does not discharge fully. Charge sufficiently and replace battery if its holding capacity reduces over time.
Update POS Firmware
Promptly install new firmware updates for your POS released by Palmpay. Updates include bug fixes that improve performance.
Handle POS Carefully
Be gentle when inserting paper to avoid jamming. Do not bang or drop the POS which can misalign internal printer parts.
So by taking these preventive measures, you can minimize print failures and issues with your Palmpay POS receipt printing.
Conclusion
In this detailed guide, we covered the common reasons for Palmpay POS not printing receipts and expert troubleshooting tips to resolve them.
Key problems can include low paper rolls, jammed paper, incorrect paper type, flat battery, hardware issues and firmware bugs. Carry out step-by-step checks and contact Palmpay support if problems persist.
With proper preventive printer maintenance and prompt troubleshooting, you can ensure smooth and uninterrupted receipt printing from your Palmpay POS terminal.